- General Terms and Conditions

The client must know that the legal framework applicable to package travel contracts is made up of these General Conditions, the specific conditions of each specific offer, as well as Royal Legislative Decree 1/2007 of November 16 (modified by Law 3 /2014 of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users, updated by Royal Decree-Law 23/2018, of December 21, transposing directives on the subject of brands, rail transport and package trips and linked travel services, as well as all the regulations issued in the development of this law and on related matters.

The use of the website, as well as the contracting of any of the services offered therein, implies express acceptance of the General Terms and Conditions that appear below. reserves the right to modify these General Terms and Conditions at any time and without prior notice. Notwithstanding the foregoing, any change to the General Terms and Conditions will not affect those reservations made prior to the modification. Therefore, we strongly recommend that our clients carefully read and keep a copy of these General Terms and Conditions before making their reservation.

In the event that the client contracts specific tourist services, that is, not included in a combined trip, the client states that he/she also accepts the General Conditions of the service provider that will appear in the contracted offer. In the event of a conflict between the General Conditions of and those of the service provider in this type of offers, those of the latter will prevail.

General terms

1. Legal capacity to contract

The client declares that he is of legal age in accordance with the laws of his country of residence (over 18 years of age in the case of Spain) and that he has sufficient legal capacity to contract the services offered by Furthermore, the client states that he understands and accepts all the General Conditions set forth herein and that he will use our website and services offered in accordance with the applicable regulations.

The contracting of the services offered on our website by minors will only be valid with prior authorization from the parents or legal guardians of the minor. Prior authorization will also be mandatory when our services are contracted on behalf of another person.

2. Veracity of the essential elements of the contract

The client is solely responsible for the veracity and accuracy of the data provided to in the reservation process since cannot verify its authenticity. The data requested from our clients is data necessary to guarantee the correct provision of the contracted services and must appear as it appears on the DNI or passport. The data requested may vary depending on the service reserved, always requesting the following data from the reservation holder: name and surname, telephone number, email address. is not responsible for the consequences derived from the introduction of false or incorrect data in the reservation process and reserves the right to cancel the reservation without prior notice and take the relevant legal actions to protect your interests in the event of actions of a fraudulent nature.

The client is completely and exclusively responsible for correctly establishing the number of passengers who will enjoy the contracted services, including children and babies, at the time of making the reservation. The client must be aware that the service provider may deny the service if the number of travelers does not match the number indicated in the reservation and no type of claim can be made by the client in these cases.

3. Reservation process and related customer communications.

The reservation process on consists of two steps. In the first step, the client requests the reservation and completes the payment for it. In the second step, based on the response received from the final provider of the activity, confirms, declines said reservation request or contacts the client to offer alternatives (change of date, change of type of accommodation or services included, type of activity, etc.). If the client is not interested in this change, 100% of the payment made by the client will be refunded.

Communications with the client during the reservation process via email are detailed below:

● Payment confirmation email: it is sent immediately after making the reservation request payment and contains the essential elements of the contract on the contracted services (price, arrival date, departure date, number of people and services included in the package). The purpose of this communication is merely to record in writing the amount paid by the client and the essential elements of the reservation request.

● Reservation confirmation email: contains the documentation of the contracted services, instructions to take into consideration and all the information provided by the service provider. Receiving this second email may take up to 48 hours.

*If confirmation of the reservation is not possible, the client will receive an email in which they are offered thealternatives mentioned at the beginning of this point and/or the refund of 100% of the amount paid.

 4. Inaccuracies or errors in the essential elements of the contract

In the event that the data provided in the reservation process or the information related to your reservation (price, description of the contracted service, arrival date, departure date, number of people) contains typographical errors or is not correct for attributable reasons to the customer, the customer must immediately contact by calling the customer service number ​+ 34 644318104​, or by writing an email to​.

In these cases, will request the modification from the service provider, with the latter deciding whether or not to accept it. Notwithstanding the foregoing, avoids all responsibility if the change is not possible or if the provider of the contracted services requires an increase in the price as a result of changes in the essential elements of the contract. All relevant information about your reservation is detailed in the reservation confirmation email that is sent to you immediately after completing the reservation process.

5. The retail price

The prices published on are final prices for the entire activity and for all passengers on the reservation and include taxes. However, the local authorities of certain Autonomous Communities of Spain or other countries mayto record our services with additional tourist taxes that must be paid directly at the accommodation by the client.

The price of the contracted services does not include the cost of visas, vaccines, flights (unless otherwise indicated) or other optional services.

The customer is responsible for complying with government documentation requirements applicable to the destination country.

It is one of the main objectives of, to always offer its clients accurate information without typographical errors taking into account the means available at their disposal. Should these types of errors appear, will try to correct them as soon as possible. Notwithstanding the above, if there is a typographical error in one of our prices and a client makes a reservation based on that error, will assume the error and process the reservation except in those cases where the difference in price is so disproportionate in comparison. with the average market prices for this type of services that any client with average diligence would have noticed said error.

6. Description of contracted services tries to help its clients when choosing the contracted services in terms of quality and comfort. To do this, show the category of accommodation and transportation if relevant. The client must take into account that in many cases the quality standards of each region or country are not homogeneous among themselves. Therefore, we strongly recommend that our clients carefully read the descriptions of the different activities, as well as the opinions provided to us by both our clients and the service providers.

7. Payment for contracted services

The client must make payment for the total amount of the contracted services using any of the means available or offered by the team. If for any reason beyond the control of, part or all of the reservation price is pending payment, reserves the right to cancel the reservation without refunding the amounts already paid by the client.

If any of the conditions indicated above are not met, reserves the right to cancel the client's reservation without prior notice.

As previously mentioned, the reservation documentation is payment documents that serve as a receipt or proof of payment for the contracted services. Notwithstanding the above, some service providers may ask the client upon arrival for their credit card number or a deposit as a guarantee for eventual payment of additional services verified on site or as a deposit for possible damage caused to the material used. .

If the client needs an invoice proving the contracted activity, they must request it once it has been carried out, sending an email with the name and surname or company name, CIF or NIF, address and reservation code to

8. Total or partial refund for not enjoying the contracted services will have no obligation to return to the client those services that the client has not enjoyed for reasons beyond the control of, such as delays in transportation, illness of the client, adverse weather conditions, social unrest or any cause not attributable to Howlanders. .com . Otherwise, the provisions of the section called “cancellation policies” will apply.

If the activity is canceled once it has started or the client does not show up for it (regardless of whether the client has informed, no refund will be made, regardless of the cause of said cancellation.

9. Policy for cancellation or modification of a reservation attributable to the client

In the event that the client makes a reservation cancellation request, the rules detailed in “cancellation policies” specifically indicated for each service govern, and is only obliged to make the refunds indicated in said “cancellation policies.”

In the event of reservation modifications, any change will be subject to the availability of the service provider. These modifications may generate changes in the price of the reservation associated with the application of new rates for the requested period that will be determined once the client communicates their modification request to

Any modification or cancellation of a reservation must be made in writing by sending an email to Any communication made by telephone or other means will not be valid. The local time where the contracted service is provided will be considered as the departure time and the time of receipt of the email as the cancellation time, with the hours/days of difference between both being considered to apply the "cancellation policies."

10. Overbooking and other modifications to the reservation attributable to or the service providers

In the event that or any of the service providers are forced to significantly modify any essential element of the contract (accommodation, dates, amount,...), the client will be informed immediately. The client will have the power to terminate the contract without any penalty or accept the variations proposed by or the service provider. In any case, the client must communicate the decision they adopt within three days of being notified of the modification. In the event that the client does not make such notification, it will be understood that he opts for the termination of the contract without any penalty. never carries out overbooking practices but cannot control that certain providers of the services they offer carry out this type of practices at specific times, applying, in these cases, the conditions seen in the previous paragraph.

In those cases in which a refund of the amounts paid by the client is appropriate, will make the refund as soon as possible, avoiding that in no case does the period exceed 14 business days as long as confirmation from the supplier is not necessary. of the service that such refund is appropriate, in which case the period may be extended until such confirmation is received. In the event that the client has paid for their reservation by credit card, the amount will be returned to the account associated with that card. On the other hand, if the client made the payment for their reservation by bank transfer, will ask the client, to the email address with which the reservation was made, the bank account number to which they want the make the corresponding return.

In any case, clients have a period of 2 years to make relevant claims for non-execution or poor execution of the contract.

The payment of compensation will not apply in those cases in which the cancellation of the reservation is due to causes of force majeure or due to failure to reach the minimum number of people registered for the departure of a certain trip as long as the legal requirements are met. established in article 159.4o of Royal Decree 1/2007 for the Defense of Consumers and Users.

Certain activities that can be contracted through involve a minimum number of passengers, therefore, in the event that 10 days before departure the aforementioned minimum number established by the service provider,, has not been reached reserves the right to cancel the departure and undertakes to refund the client the total amount paid for this trip. The cancellation will be communicated, at least, by sending an email from h​​ In the event that the client has not provided a valid email, avoids any responsibility that the non-communication could derive.

11. Exclusion of liability

Both and “EmptyCache S.L.” They will be exempt from liability when the following circumstances occur:

● When due to the user's lack of punctuality and/or because the user is not at the agreed meeting point, the user misses the reserved activity.

● Damages and thefts that affect users and their property during the enjoyment of the activities and/or during the journey of the contracted transfer service.

● Of the meteorological circumstances in which the activity is carried out, as well as if due to them thesuspend the activity and neither if due to force majeureedit the planned itinerary or the activity will be cancelled.

● If the supplier could not access the client's pick-up at their accommodation and the client refuses an alternative pick-up point.

The participant affirms that he or she is aware that the activity takes place in mountainous adventure terrain, and assumes the physical risks that it entails. The participant also acknowledges that he or she has been informed by the provider of all the characteristics of the activity (physical, psychological, material, place, etc.) and performs it with full knowledge of them, being able tothis request any additional information if you consider it necessary for correct information.

For this reason, both and “Vaciar Cache S.L.” They will be exempt from liability in relation to injuries, damages and/or accidents that the user may suffer both during the performance of the contracted activity, as well as before it, preventing them from doing it.

In accordance with current legislation regulating private insurance and complying with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws , and with regard to Package Trips, private insurance is not included in the contracting of the activity or service from the website. As previously stated, neither an insurance contract that covers cancellation costs for the consumer and user, nor an assistance contract that covers the costs of repatriation or transfer to the place of origin is included in the price of the contracted activity. , in case of accident, illness or death.

In compliance with said Royal Decree, we inform the user that they have the possibility of contracting said insurance optionally and optionally, without any connection with our services, or with Howlanders, or with “EmptyCache SL”, leaving the decision to contract said insurance, as well as the insurer and its conditions, at the discretion of the user.

12. Intellectual and Industrial Property Rights

All contents, brands, logos, drawings and designs and any creation that appears on the website are protected by intellectual and industrial property rights and are expressly reserved for “Vaciar Cache S.L.” or, where applicable, for the natural or legal persons who appear as authors or holders of the rights. Violation of the above rights will be prosecuted in accordance with current legislation.

Therefore, the reproduction, exploitation, alteration, distribution or public communication by any title or means of all the contents of the website for uses other than legitimate information or contracting by the clients of the companies is prohibited. services offered. In any case, the prior written consent of will be essential, especially in relation to the use or copy of the images contained on the website. reserves the right to deny or withdraw access to the website and/or services, at any time and without prior notice to those customers who fail to comply with these General Terms and Conditions. makes significant efforts to display up-to-date, high-quality photographs and illustrations of the services offered on our website in order to help our customers make the purchasing decision with all the information available at all times. However, these photographs should not be considered an exact statement of the services offered but rather as an approximation or orientation of the contracted services.

13. Transfer of reservation to third parties will offer the client the greatest facilities so that he can transfer his reservation to a person who meets all the necessary conditions for carrying out the trip, as long as the service provider allows it and this may entail an additional cost to the client. Such transfer must be notified to in writing at least 15 days in advance of the start date of the activity by email to

Under current legislation, the person who transfers their reservation and the transferee of the same will be jointly and severally liable for the payment of the amount of the trip, for any justified additional expenses that said transfer may cause and for the management costs associated with this modification.

14. Contract archive informs you that the document that includes the contract through which the client acquires any service will be filed in a database by the travel agency, in accordance with the LOPD.

15. External links and third party information

The client should know that within our website there are links to other third-party websites over which has no control and for which it is obviously not responsible. These links are offered solely for informational purposes for the client.

Additionally, will not be held directly or indirectly responsible for the information entered by clients or collaborators.

16. Browser and operating system will not be responsible for the impossibility of using the services offered on our website due to the defective configuration of the client's browser or computer or due to the insufficient capacity of said equipment to process's computer systems with the in order to use the services offered.

17. Jurisdiction and competent courts

The client, regardless of his or her country of residence, accepts that the legislation applicable to the contract that regulates the contracting of our services is Spanish. The Judges and Courts of Castellón will be competent to hear disputes arising from the interpretation or application of these General Conditions.

If any clause of these General Terms and Conditions is declared totally or partially null or ineffective by the competent Courts, said nullity or ineffectiveness will only affect the clause or the part thereof that is null or ineffective, with everything else subsisting. of the General Terms and Conditions. The clause or part of it that is affected by the nullity or ineffectiveness will be considered as not put in place.

18. Privacy Policy and Cookies Policy

The treatment and use of personal data provided by the client to is included in the “Privacy Policy” section of our website, which is also part of these General Terms and Conditions.

We use our own and third-party cookies to improve our services related to your preferences by analyzing your browsing habits, improve the relevance of the advertisements displayed and to evaluate the use made of the Website and its general activity.You can obtain more information about this matter in the “Cookie Policy” section of our website, which is also part of these General Conditions.

19. Claims

If the client wants to make a claim against or against any of the service providers, they must contact and they will be told how to proceed or contact information. of the supplier, as applicable.