Howlanders considers it of utmost importance to preserve the privacy of our clients in accordance with the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons in respect of regarding the processing of personal data and the free circulation of this data (General Data Protection Regulation or RGPD). Therefore, for the purposes of the provisions of the indicated regulations, users of this website are informed that the personal data they provide through it, whether by completing any form, via email or by Any other means will be treated in accordance with this Privacy Policy.

1. Place of storage of personal data.

Howladers informs you that, in accordance with applicable regulations, personal data provided by users will be processed by VaciarCache SL, in its capacity as data controller, with address at Av Doctor Clara 16, 12002 Castellón, Spain, email: [email protected], telephone number +34 644 318 104.

2. Moments in which Howlanders collects personal data.

Howlanders may request personal data from you at any of the following times:

Initial registration to receive offers and promotions: the user can freely provide us with their email and zip code to receive offers and promotions from Howlanders through our newsletter.

Quote Request or “last-minute” reservation: when a user is interested in an offer and wants to request a quote, they have to provide their name and surname, their telephone number and a contact email in order to receive all the information and price about the offer that interests you.

Reservation process: when a user wishes to make a reservation, a series of personal data is requested (name and surname, telephone number, postal code, email address, etc.) in order to formalize the reservation. Howlanders collects this data even if the reservation process is not completed.

3. Typology of personal data requested and stored.

At the time of making a reservation, the name and surname of the reservation holder, email address, telephone number, and postal code must be provided in all cases. In some reservations, in order to correctly provide the contracted services, Howlanders may also request the name and surname, gender, date and city of birth, ID or passport with its expiration date and city of issue, of all passengers in the reservation.

If the client requests an invoice upon returning from their trip, the D.N.I. will also be requested. and the physical address of your home.

Every time a customer visits our website, regardless of whether or not they complete the purchasing process, Howlanders collects certain information about the customer such as the IP address, the operating system or the browser used through the use of cookies in order to improve the navigation of our clients and forguide you in the services that best fit them. You can find more information by consultingour politic ofcookies”. These data processed individually do not allow the identification of a person but are considered personal data for the purposes set forth herein and, therefore, are subject to this privacy policy.

Howlanders does not store credit card data in its systems since payment processing is carried out directly in the systems of the collaborating bank that meets the highest security standards.

4. Use of personal data.

Howlanders will use personal data for the following purposes:

• Properly provide the service contracted by the client, for which Howlanders must communicate personal data to the provider of the services that the client has reserved (whether tour operator, accommodation, center where the activity is carried out, any other type of provider). services associated with the package trip or other external collaborators). All these providers will be subject to confidentiality agreements and may only use the personal information of our clients in order to guarantee the correct provision of the service. The basis of this processing is the existing contractual relationship with the client, so the provision of data for this purpose is mandatory, and the service contracted by the client cannot be formalized otherwise. The data will be kept for as long as the contractual relationship for the provision of services is maintained and, even after, until any responsibilities that may arise from it expire and for the entire time required by applicable regulations.
• Satisfy the accounting, administrative and tax requirements of Howlanders. The basis of this processing is the legal obligation of the company to satisfy these obligations, obligations that arise as a consequence of the legal relationship maintained with the client. The processing of said data for this purpose is mandatory, so if the client does not provide their data, Howlanders will not be able to comply with such obligations, and will not be able to provide the client with the corresponding services. The data will be kept for as long as possible legal responsibilities arising as a result of the services provided by Howlanders expire and for as long as required by applicable regulations.
• Carry out statistical analyzes and market studies. Howlanders will process customer data in an anonymized manner to carry out these purposes, notlinking the information to specific personal data. The data will be kept, for this purpose, indefinitely.
• Carry out satisfaction surveys on the quality of the service provided by tourism providers. The comments issued by our clients, as well as any audiovisual material received, may be published in any of our marketing channels and computer applications to help other travelers gather more information about the different accommodations and activities and be able to make better purchasing decisions. . The client will have the right to appear anonymously or under a pseudonym. Additionally, the comments made about the quality of the service provided by Howlanders will help us improve our service and better satisfy the needs of our clients. If the client makes any comments about the contracted services, they authorize their data to be processed for the purposes described here. If you do not want your comments to be published, you must refrain from making them. The basis of this treatment is consent, which is granted at the time the user decides to publish a comment. The delivery of data for this purpose is not, in any case, mandatory, and anonymous comments may be published or throughpseudonyms, in which case, the user's data will not be included. The data will be kept, for this purpose, indefinitely. The user can withdraw their consent at any time, in which case their comment and data will be deleted from the Portal. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously.
• Respond to budget requests made by users or any other request or query made by them. The basis of this treatment is the user's consent. The delivery of data for this purpose is not mandatory, however, if it is not provided, it will not be possible to respond to the requests, requests or queries made by users. The user can withdraw their consent at any time. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously. Personal data will be kept for as long as necessary to respond to said requests, requests or queries and, even after, if necessary to make them effective.
• Assess and manage thejob application received and, where appropriate, carry out the necessary actions for the selection and hiring of personnel. The data will be processed on the basis of consentof the user, which you can withdraw at any time, although this would mean that your candidacy could not be taken into account in our personnel selection processes. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously. The delivery of data for this purpose is not mandatory, however, if it is not provided, the user cannot be taken into account as a possible candidate. The data will be kept for a maximum period of one year, unless the candidate is hired. , in which case your resume will be incorporated into your employment record for the entire duration of your relationship with the entity.
• Periodically send commercial communications to the client through any communication platform (Whatsapp or similar), SMS, email or any other online marketing channel, in which case the basis of the treatment is the existence of a contractual relationship that, as indicated in the LSSI (legal notice), it does not require the consent of the client, or offline, in which case the legitimizing basis is the existence of legitimate interest that enables the sending of commercial communications for the purposes of promoting the tourist services offered by Howlanders that They can best adapt to the tastes and needs of our clients. Likewise, Howlanders may have the right to request the customer's opinion on the service provided both through its own channels and through third parties (Viator, Tripadvisor, Trustpilot, Google, etc.). If the client does not wish to receive commercial communications, they must check the box at the bottom of the corresponding data collection form. When userscontacts with Howlanders through any means of contact, both those offered on the website and any type of communication channel (email, telephone,...), and wish to receive commercial communications, they must check the box at the bottom of the indicated form. The data will be processed on the basis of the user's consent, which can be withdrawn at any time, although this would mean that the user cannot be the recipient of the corresponding commercial communications. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously. The delivery of data for the indicated commercial purpose is not mandatory, however, if it is not provided, you will not be able to be the recipient of the communications indicated in this paragraph.

Likewise, users may object to their data continuing to be used for the sending of commercial communications by electronic means, by pressing the “unsubscribe” button at the end of each commercial communication. The data will be kept for this commercial purpose indefinitely, unless the user has withdrawn their consent or has opposed the sending of commercial communications as indicated above.

• Collaborate with administrative and judicial authorities when they collect personal information about a client within a legal or judicial procedure. The basis of this processing is the company's legal obligation to satisfy these obligations. The processing of data for this purpose is mandatory, so if the client does not provide the corresponding data, Howlanders will not be able to comply with the obligation described in this point. The data will be kept for as long as possible legal responsibilities arising as a result of the services provided by Howlanders expire and for as long as required by applicable regulations.

Likewise, Howlanders informs that through its social networks promotions, offers or any other type of advertising information about the services it offers will be published, with the user accepting to be the recipient of said information for the mere fact of becoming a “friend” or follower. of Howlanders on social media. The basis of this treatment is consentof the user, manifested at the moment he decides to follow Howlanders on social networks. It is not mandatory for the user to follow Howlanders on social networks, in which case they will not be able to view promotions, offers or any other type of advertising information published by the company. If the user does not wish to receive this information on their social media profiles, they must stop following Howlanders on them, thereby withdrawing their consent.

Howlanders undertakes to use the personal data provided in accordance with the purposes indicated in this Privacy Policy, respecting its confidentiality as well as complying with its obligation to store it and adopt all measures to avoid alteration, loss, treatment or access. Not authorized.

The responsibility for the veracity of the data entered by the user is exclusive to the user, so in the event of having provided false or inaccurate data, Howlanders reserves the right to prohibit the user from contracting any trip, without prejudice to legal actions. that it deems appropriate in defense of its interests. Howlanders also has no obligation to verify, and does not verify, the identity of users, nor the veracity, validity, completeness and/or authenticity of the data that they provide about themselves, or about other people. The user is therefore responsible for informing Howlanders of any variation that may occur in the data previously provided and guarantees and is exclusively responsible for its veracity.

In the event that the personal data of a third party is provided, it is the sole responsibility of the user to have previously obtained the consent of that person for their data to be processed by Howlanders, and must have previously informed them of everything provided for in article 14 of the General Regulations. of Data Protection.

5. Exercise of the rights of access, rectification, deletion, limitation, portability or opposition.

The user may exercise their rights of access, rectification, deletion, limitation, portability and opposition free of charge by sending an email, attaching a photocopy of the DNI or equivalent identification document, to [email protected] or by sending a postal mail. at Av Doctor Clara 16 12002 Castellón, Spain. In the event of any possible violation of their rights, the user can file a claim with the Spanish Data Protection Agency.